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Terms & Conditions

You have the right to communicate a renunciation of a purchase to CÎME, without payment of any fees or communication of any justification, within 14 calendar days following the day of receiving the goods.


The CÎME website and webshop are owned by:  

CÎME bvba

∙ Antoine Dansaertstraat 184 

∙ 1000 Brussels
∙ Belgium
∙ VAT BE 0848.066.149 - RLP Brussels


      Bank account details: 

      ∙ Belfius Bank: 068-8955374-70
      ∙ IBAN: BE60 0688 9553 7470
      ∙ BIC: GKCC BE BB




          Applicable terms and conditions

          The following terms and conditions (the “Conditions”) shall govern all orders placed through the CÎME webshop. By ordering products on the CÎME webshop, you agree to be bound by and accept these Conditions.
          CÎME reserves the right to change these Conditions without prior notice at any time, at CÎME's sole discretion.



          All prices on the CÎME webshop are displayed in Euro, including VAT. The costs for payment and shipment are not included in those prices.


          Sale agreement

          Before payment of your order is requested on the CÎME webshop, you will be prompted to confirm to agree to these full Conditions.
          Purchases through the CÎME webshop are only concluded once a confirmation message appears on your screen and CÎME has received full payment of your order.



          Payment can be made with:

          ∙ Visa
          ∙ MasterCard
          ∙ American Express
          ∙ Bancontact
          ∙ Ideal
          ∙ PayPal
          ∙ KBC account
          ∙ ING account
          ∙ Belfius account

              You acknowledge and agree to pay for all charges for shipping, payment and handling, as well as VAT and all other applicable taxes, associated with your order. These charges will be automatically calculated for you, cleary displayed when placing your order and debited from your credit/debit card together with the total cost of the product.


              Shipment & delivery

              CÎME uses third party services to ship your order. Shipment costs will depend on the destination of your order. These costs are clearly displayed when placing your order through the CÎME webshop.

              Delivery and shipping dates stated herein are best estimates only and CÎME shall not be liable for any loss, damage, cost or expense for/caused by failure to deliver in accordance with any specified shipping or delivery dates.



              The goods are exclusively intended for normal residential use.

              Despite the fact that the CÎME website and webshop are compiled with the utmost care, it is still possible that the displayed information is incomplete, contains material errors or is not up to date. If you have specific questions, please contact our customer service (see below). CÎME is only bound to an obligation of means with respect to the correctness or completeness of the displayed information.

              All products and services are subject to availability and may be withdrawn at any time. We update the CÎME webshop in an effort to offer you the most up to date products available. It may be possible that an item is out of stock. If the total shipping period is likely to take over 15 working days from the acceptance of the order, you will be contacted by our services.

              CÎME reserves the right to, without communication of any justification, refuse orders, adjust the delivery terms, make partial shipments (instalment deliveries) or apply other conditions to the delivery.


              Reservation of title

              The delivered goods remain the exclusive property of CÎME until full payment. The risk of loss of damage in respect of the products is transferred to you at the moment of the delivery. You undertake, if necessary, to inform a third party of CÎME’s retention right.



              If the goods delivered by CÎME exhibit defects or prove to be defective, they will be replaced by CÎME, free of charge, within the applicable warranty periods and conditions prescribed by Belgian law. CÎME then becomes the owner of the replaced goods.



              Right of cancellation

              You have the right to communicate a renunciation of a purchase, without payment of any fees or communication of any justification, within 14 calendar days following the day of receiving the goods.

              If you wish to take advantage of your right to cancel the purchase, you are required to inform us in writing within 14 calendar days of receiving the goods, at the following address: Strijlandstraat 29, 1755 Gooik, Belgium. The goods need to be returned at your risk and expenses within 20 days of receiving the goods to CÎME, at the following address: Strijlandstraat 29, 1755 Gooik, Belgium, Belgium.

              Only goods which are intact and in their original unopened and undamaged packaging, accompanied by all accessories, leaflets and invoice or proof of purchase, will be admissible for reimbursement. The right of cancellation shall not apply to used products or products with (partly) opened packaging.


              Privacy Statement & Policy

              CÎME respects your privacy when visiting our website, and this in accordance with the provisions as described below (the "CÎME Privacy Policy") and in accordance with the applicable legislation regarding the protection of personal data.

              By visiting our website, you agree with the collection, the use and the publication of your personal data in accordance with this CÎME Privacy Policy.

              Through our website, you may request information or submit orders.

              In case of a request for information, CÎME demands a minimum of personal data in order to be able to contact you:

              ∙ name
              ∙ first name
              ∙ e-mail address.


                  If you submit an order through our website, CÎME demands a minimum of personal data in order to be able to process you order:

                  ∙ name
                  ∙ first name
                  ∙ e-mail address
                  ∙ telephone number 


                      You are free to provide more personal data should you wish to do so.
                      Our main goal for processing your personal data is to deliver the requested services or information.

                      As a consequence of the placement of your order on our webshop, we are obliged to use the personal data you provided for fulfilling our legal obligations in terms of executing a sales contract. However, in case we do not receive any orders from you during a period of five years following your last order, we shall delete permanently all personal data you provided us with.

                      In addition, your personal data are kept in a file, in order to inform you of our activities. In so far as you have given your permission thereto, we can also use your personal data for direct marketing through e-mail. If you decide afterwards that you no longer want to receive such e-mails, you can delete your name from the distribution list by clicking on the "unsubscribe"-link in the e-mail. We will then proceed immediately to deleting permanently all personal data you provided us from our records and database.

                      By contacting CÎME on the following address: Researchdreef 12, 1070 Brussels, Belgium, or by sending an e-mail to, you may always retrieve and/or correct or delete your personal data from our file.

                      By sending your personal data through our website, you give CÎME the permission to share this information with its subsidiaries and branches. CÎME will only submit your personal data to these undertakings for the purposes for which they were assembled. 

                      CÎME is entitled to change this Privacy Policy at its own discretion. Therefore we advise you to read the CÎME Privacy Policy whenever you submit your personal data through our website.

                      If you have questions or remarks regarding this Privacy Policy, please do not hesitate to contact us on the following address Researchdreef 12, 1070 Brussels, Belgium, or by sending an e-mail to You also have the right to file a complaint to the Belgian Commission for the Protection of Privacy, 35, Rue de la Presse, 1000 Brussels, Tel +32(0)274.48.00, Fax +32(0)274.48.35 , e-mail


                      Force Majeur

                      CÎME shall not be liable for loss or damage caused by any shortcomings, delay or failure to perform its obligations under these Conditions caused by Force Majeur, including strikes, lockouts, riots, war, fire, accidents, suppliers of CÎME’s materials or manufacturing shortages, government restrictions or denial of import or export licences, or compliance with any law, regulation or order, or due to any other circumstances or causes that have the effect of frustrating the performance of these Conditions, or any other cause beyond the control of CÎME.


                      Complaints & CÎME’s customer service

                      Any defect, visible damage and/or qualitative deficiency of an article or other failure in the delivery must be reported to CÎME within 14 calendar days following the day of receiving the goods, under penalty of loss of any right.

                      CÎME’s customer service can be contacted by e-mail on, of by mail at the following address: Researchdreef 12, 1070 Brussels, Belgium.


                      Divisibility & waver of right

                      The invalidity of one or more of the phrases, sentences, clauses, sections or articles contained in these Conditions shall not affect the validity, legality or applicability of the remaining provisions of these Conditions.

                      Failure by CÎME to enforce its rights under any of these Conditions shall not be deemed to constitute a waiver of its rights or remedies under these Conditions.



                      To the fullest extent allowed by law, in the event of dispute you agree not to bring into question the admissibility as evidence of any electronic communications, electronic signatures and back-ups between the parties under these Conditions.


                      Applicable law and competent court

                      Belgian law applies to all rights, obligations, offers, orders and agreements to which these Conditions apply as well as to these Conditions, with exception of the Belgian rule of conflict of law as provided by Belgian Private International law. In case of a dispute, only the courts of Brussels will be competent.
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