Where can I purchase the CÎME products?
Our products can be purchased online via this website and in the shops listed on the 'Find a Store' page of this website.
How many days until I receive my online order?
Delivery times depend on the destination country of your order.
For shipments to Belgium and the Netherlands, you can expect delivery within 3 business days.
For other countries, delivery times vary based on local transport partners. If you haven’t received your order within 5 business days, please contact us at info@cime-skincare.com.
During busy periods, such as the end-of-year season, deliveries may take a few extra days.
Once your order is ready to be shipped, you will receive an email with a tracking link. Please use this link to follow your order’s progress.
How much do I pay for the shipment of my order?
This depends on the country of destination of your order, and will be displayed when placing your online order.
For orders to be shipped to an address in Belgium, the Netherlands, France and Luxemburg the delivery cost is 4,95€. For orders to be shipped the other countries, the delivery cost is 7,95€.
The delivery is free as from 60€ for orders to be delivered in Belgium, the Netherlands, France and Luxemburg. Delivery is free as from 75€ for all other orders.
How do I pay my online order?
All payment methods will be displayed when placing your order. In any case, you can pay with Bancontact, Visa, MasterCard, American Express, Ideal, Belfius, KBC or ING by using the secured payment platform of Mollie.
What if I change my mind?
As a consumer, you have the right to withdraw from your purchase, without giving any reason and without incurring any costs (except return shipping), within 14 calendar days from the day you receive the goods.
To exercise your right of withdrawal, you must inform us in writing of your decision to cancel the purchase within this 14-day period. You can do this by email or post at the following address:
CÎME, Strijlandstraat 29, 1755 Gooik, Belgium
Email: info@cime-skincare.com
The goods must be returned to us—at your own cost and risk—within 14 days after informing us of your decision to withdraw. Returns should be sent to:
CÎME, Strijlandstraat 29, 1755 Gooik, Belgium
(or to the Bpost office, Dorpsstraat 33, 1755 Gooik, Belgium)
Only items that are unopened, unused, and in their original, undamaged packaging, accompanied by all original accessories, documentation, and proof of purchase (invoice or receipt), are eligible for a refund. Products that have been opened, used, or damaged cannot be returned for hygienic and safety reasons.
Why choose organic skincare?
Organic skincare works in harmony with your skin, supporting its natural ability to balance, protect and repair itself. Pure, natural ingredients — like plant extracts, cold-pressed oils, floral waters and essential oils — are packed with vitamins, antioxidants and essential fatty acids that truly nourish the skin from within.
In contrast, conventional cosmetics often contain synthetic ingredients like petroleum derivatives and mineral oils. These create a film over the skin that clogs pores, prevents detoxification, and can leave your complexion dull and lifeless. Did you know your skin is responsible for about 25% of the body’s daily detox? Letting it breathe is essential.
Considering that the average woman uses 12 to 20 personal care products a day, switching to natural skincare is a simple way to reduce exposure to potentially harmful chemicals — without compromising on results.
One more tip: the words "natural" and "organic" aren't legally protected, which means brands can use them even when the formulas are far from clean. Always check for a reliable certification from independent bodies like Ecocert, COSMOS, Natrue or BDIH — your guarantee for truly organic skincare.
Does CÎME use preservatives in its products?
In order to safeguard the effectiveness of its products, CÎME makes use of packaging materials that prevent light and air to reach the active ingredients. In addition to that, CÎME uses a minimum of preservatives in its products in order the guarantee the safety and effectiveness thereof. We only use the preservatives that are allowed by our organic label COSMOS and natural preservatives such as vitamin E (tocopherol) and rosemary extract.
Do the products of CÎME contain parabens or phenoxyethanol?
No, we prefer making use of natural preservatives.
Perfume is mentioned in the ingredient list. Which perfumes does CÎME use in its products?
At CÎME, we only use natural fragrances made from blends of botanical extracts. You’ll never find synthetic perfumes in our products.
In the INCI ingredient list, you may still see the word “fragrance” — this is a general term used for all types of scents, whether natural or synthetic. Rest assured: when you see it on our labels, it always refers to 100% natural aromatic ingredients.
We believe your skin deserves only the purest ingredients, which is why we strongly recommend choosing skincare with natural fragrances only.
Do the CÎME creams contain sun protection?
Our dedicated face sunscreen contains SPF 30 and is formulated with non-nano zinc oxide, a mineral UV filter that’s safe for both your skin and the environment.
Our day and night creams are rich in antioxidants like Edelweiss extract, which has been scientifically proven to help protect the skin against the harmful effects of UV radiation. However, this antioxidant-based protection is not the same as high SPF. That’s why we recommend applying our sunscreen as the final step in your routine whenever you spend time outdoors — especially since most people apply their day cream just once in the morning, and SPF needs regular reapplication to remain effective.
Do the CÎME products have an expiry date?
Yes, after opening our products have a shelf life that ranges from 6 to 18 months. Check the packaging (search for the symbol with an open jar) for the exact shelf life of your product.
Are the CÎME products suitable for sensitive skin?
Yes – CÎME products are formulated with natural, skin-friendly ingredients and are free from synthetic perfumes, artificial preservatives and colorants. This makes them generally well tolerated by sensitive skin types. You’ll find the full ingredient list on each product page under the Ingredients tab, so you can check exactly what’s inside.
That said, every skin is unique. If you experience any irritation, we recommend stopping use immediately and reaching out to us at at info@cime-skincare.com — we’re happy to help and advise you further.
Are the CÎME products suitable for pregnant women & children?
Yes – all CÎME products are safe to use during pregnancy, with one exception: our First Aid Balm. It contains a high concentration of essential oils — which is exactly what makes it so effective — but for that same reason, we recommend avoiding it during pregnancy.
Our natural formulations are also gentle enough for children’s skin. However, the First Aid Balm is best used from the age of 6 years and up, due to its potent essential oil content.
If you have any questions or concerns, don’t hesitate to contact us at info@cime-skincare.com — we’re happy to help!
How do I know which skin type I have?
Not sure what your skin type is? We’re here to help!
1. You can start by taking our quick online skincare test — it’s a great first step to get personalised product recommendations based on your skin’s needs.
2. Want more in-depth advice? Join one of our private selfcare workshops, where you can test all our products, get personal guidance, and receive tailored tips from one of our CÎME ambassadors.
3. Prefer to ask us directly? Just send us an email at info@cime-skincare.com — we’re happy to help you find the right routine for your skin.
What is the correct order for my morning skincare routine?
Starting your day with the right steps can make a big difference. Here’s the ideal morning routine to follow:
1. Begin with our cleansing oil to gently remove impurities and excess oils, followed by our purifying toner to refresh and prepare your skin.
2. Apply our eye cream to nourish and protect the delicate skin around your eyes.
3. If you want to give your skin an extra boost, use a serum packed with active ingredients — a true treat for your skin.
4. Hydrate and nourish your skin with one of our day creams suited to your skin type.
5. Finish with our facial sunscreen to protect your skin from harmful UV rays throughout the day. If you use make-up, do this after applying the sunscreen.
For more detailed advice and to find the perfect routine for your skin type, visit our Academy and Skincare Test.
What is the correct order for my evening skincare routine?
Ending your day with the right skincare steps helps your skin repair and recharge overnight. Here’s the ideal evening routine to follow:
1. Begin with our cleansing oil to gently remove makeup, sunscreen, and impurities, followed by our purifying toner to deeply cleanse and refresh your skin.
2. Apply our eye cream to nourish and support the delicate skin around your eyes.
3. If you want to provide extra care, use on of our serums packed with active ingredients tailored to your skin’s needs.
4. Finish with one of our nourishing night creams to hydrate and support your skin’s natural repair process while you sleep.
For more detailed advice and to find the perfect routine for your skin type, visit our Academy and Skincare Test.
Are the CÎME products vegan?
Yes, our products our vegan friendly.
However, note that two products contain organic beeswax: Balm for Lips & Dry Skin and the First Aid Balm.
Are the CÎME products tested on animals?
No, our ingredients, prototypes and finished products are not tested on animals (as obliged by European legislation). All our products are tested by enthusiastic humans!
Is CÎME's packaging recyclable and eco-friendly?
Yes, our packaging is recyclable and should be disposed of in the appropriate recycling bin.
Additionally, if we use plastic, the plastic is either 100% post-consumer recycled plastic, plastic made from ocean waste, or derived from sustainable sugarcane sources.
My packaging is empty. Can I refill my CÎME product?
We offer a refill system for our shower gels and shampoos. You can bring your empty bottle to selected stores and refill it there.
For our day creams, however, we are not a big fan of refill systems. The airless packaging we use, prevents air and light to touch the product and therefore minimizes the need for preservatives, which is better for your skin and health. This packaging also keeps the active ingredients stable and effective. Because of this design, the airless containers are unfortunately not refillable.
We have explored refilling options for other products, but currently, this is not an eco-friendly solution. Collecting used packaging from various locations and cleaning it with strong detergents before reuse would have a negative environmental impact. For now, the best option is to dispose of empty packaging in the correct recycling bin so it can be properly recycled.
What about CÎME’s CO₂ emissions?
Every year, we calculate our CO₂ emissions in detail. This includes everything—from the ingredients we purchase, to the orders we ship from our webshop, to our team’s travel and more. Based on these insights, we set goals to reduce our carbon footprint in the coming year.
One significant impact comes from processing our ingredients directly in the Himalayas into oils, extracts, and powders. This approach not only reduces transportation volume considerably but also creates valuable local employment opportunities.
In recent years, we have planted 8,000 trees in India and Nepal. This reforestation effort offsets more CO₂ than we produce ourselves.
