JOIN OUR TEAM: We are looking for an Operations & Support Coordinator

Job Title: Operations and Support Coordinator 

Job Type: Full time  

Location: CÎME office in 1755 Gooik

About CÎME:

CÎME is an organic skincare brand with a mission to provide organic, sustainable and honestly beautiful products. We are passionate about making a positive impact on people and the planet. Founded by two ex-lawyers, we've grown into a team of seven dedicated to make CÎME the go-to organic skincare brand in Europe. We are looking for a talented and enthusiastic operations and support coordinator to ensure the smooth and efficient functioning of our organization's operations.

Responsibilities:

As an operations and support coordinator, your primary responsibility is to take care of the day-to-day operations and to ensure the smooth and efficient functioning of our organization's operations.

Your key responsibilities are:

• Production planning and forecasting: Coordinate small-scale production forecasts (±15 SKUs) and ensure labs deliver on time.
  
• Supply chain coordination: Order ingredients and packaging, follow up with suppliers, and ensure timely delivery to our labs.
  
• Inventory & logistics: Monitor stock levels, keep our warehouses well supplied, and manage transport planning.
  
• Customer support: Handle B2C customer emails and messages and handle B2B client requests.
  
• Admin tasks: Cost control, documentation and record keeping. Support the team with administrative follow-up.

Overall, as an operations and support coordinator, you play a crucial role in optimizing operations, managing resources, making our clients happy and driving efficiency to ensure the success of the organization.

Qualifications:

• Minimum of 2 years of experience in operations management and customer support. 
• Drivers license. 
• Fluent in Dutch and English (French is a plus).
• High level of autonomy and the ability to work independently.
• Self-motivated, proactive, and capable of managing your time and priorities effectively. 
• You feel comfortable in a scale up environment, requiring flexibility. 
• “Can do” mentality. 
• Strong problem-solving skills.
• Eye for detail and love for organizational work. 
• Customer-Centric Mindset: you love delivering exceptional customer support, resolving customer issues, and fostering customer satisfaction.
• Passionate about sustainability and the needs of the CÎME clients.

We offer:

• Full time.
• A chance to work for a growing, innovative and socially responsible brand.
• Market standard salary package.
• Opportunities for personal and professional growth.
• Dynamic and ambitious work environment while maintaining a healthy work-life balance.
• Be part of the enthusiastic CÎME team, including teambuildings, sport lessons, brainstorm sessions, drinks on our terrace (with swimming pond).

 Location: 

Office: Gooik, Belgium

Ready to join us? Email your CV to info@cime-skincare.com.